KT
Keagan T
1 reviews | Active since Nov 2018
12 Nov 2018, 06:42
Burnt taste
I have owned 2 twisp cue devices, and was very happy until about a month ago, the pods seem to have changed in a certain aspect.
Some of them are fine but others have a burnt taste right out the box or after just a few pulls, I've been using a cue for a long time now and this problem has caused me to look for an alternative as I feel it's wasting my money to keep buying pods that have a burnt taste after just +-10 pulls and some from the get go.
The device is great but the pods need to be looked at in my opinion.
Helpful (0)
Replies (2)0
Replies (2)
Twisp The Smoking Alternative's replyOfficial
12 Nov 2018, 11:22Good Day,
We are sorry to hear about your current experience, this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
Could you kindly forward us the batch number of the pods which has given you this issue.
Kindest Regards
TWISP TEAM
We are sorry to hear about your current experience, this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
Could you kindly forward us the batch number of the pods which has given you this issue.
Kindest Regards
TWISP TEAM
Twisp The Smoking Alternative's reply12 Nov 2018, 11:22
Official
Good Day,
We are sorry to hear about your current experience, this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
Could you kindly forward us the batch number of the pods which has given you this issue.
Kindest Regards
TWISP TEAM
We are sorry to hear about your current experience, this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
Could you kindly forward us the batch number of the pods which has given you this issue.
Kindest Regards
TWISP TEAM
Twisp The Smoking Alternative's replyOfficial
20 Nov 2018, 16:40Good Afternoon Keagan
You’ve reached out to us previously regarding issues with Cue Pods. We’d like to let you know that we have identified the issue which has now been fixed.
We apologise for any inconvenience this has caused and ask that you please visit your nearest official Twisp store to replace any faulty Pods. We are confident all future Pods will be back to the top-quality product you know and love.
If you do happen to come across a faulty Pod please replace at your nearest official Twisp store.
If you have any further issues, please don’t hesitate to contact us.
Kind regards
The Twisp Team
You’ve reached out to us previously regarding issues with Cue Pods. We’d like to let you know that we have identified the issue which has now been fixed.
We apologise for any inconvenience this has caused and ask that you please visit your nearest official Twisp store to replace any faulty Pods. We are confident all future Pods will be back to the top-quality product you know and love.
If you do happen to come across a faulty Pod please replace at your nearest official Twisp store.
If you have any further issues, please don’t hesitate to contact us.
Kind regards
The Twisp Team
Twisp The Smoking Alternative's reply20 Nov 2018, 16:40
Official
Good Afternoon Keagan
You’ve reached out to us previously regarding issues with Cue Pods. We’d like to let you know that we have identified the issue which has now been fixed.
We apologise for any inconvenience this has caused and ask that you please visit your nearest official Twisp store to replace any faulty Pods. We are confident all future Pods will be back to the top-quality product you know and love.
If you do happen to come across a faulty Pod please replace at your nearest official Twisp store.
If you have any further issues, please don’t hesitate to contact us.
Kind regards
The Twisp Team
You’ve reached out to us previously regarding issues with Cue Pods. We’d like to let you know that we have identified the issue which has now been fixed.
We apologise for any inconvenience this has caused and ask that you please visit your nearest official Twisp store to replace any faulty Pods. We are confident all future Pods will be back to the top-quality product you know and love.
If you do happen to come across a faulty Pod please replace at your nearest official Twisp store.
If you have any further issues, please don’t hesitate to contact us.
Kind regards
The Twisp Team