1 reviews | Active since Nov 2012
Bought AERO not knowing exactly what i am buying
I bought an AERO Twisp on Friday afternoon around 5 o'clock, Within the first 2 hours, the device started leaking.<br> <br> I was told on inquire that this is the one device out of all the new ones that does not leak.<br> <br> I am not happy for the reason that, i have been told to clean the device every 30 minutes. I did not buy this device to clean it more than i smoke it. After going to the kiosk, I have now been told that this device is made for the heavy smoker, which was not mentioned to me when i bought this device. I personally feel that if this is one of the main things about the Twisp AERO, this should have been carried over to me as the customer. If i had known this detail, i would not have bought this device. <br> <br> Twisp is not willing to replace the device, but only to replace the Atomizer, the problem with this, is that i still have a product that is not beneficial to me as i am not a heavy smoker, so now i sit with a device that is more of an inconvenience because i have to clean it all day. I am not happy with losing R400 because i was sold a device without knowing what i am fully paying for, and this in itself goes against the Consumer Protection Act.<br> <br> Thank you<br> Cheslyn
Hi Cheslyn
Thank you for contacting us with regards to your Aero device.
As the device is more powerful and rugged, is does need regular maintenance, like all the devices. Although, if this is done daily you should not experience any issues with your device.
We of course are here to assist as best as we can, and we would like to know more regarding any issue that is being experienced.
Hi Cheslyn
Thank you for contacting us with regards to your Aero device.
As the device is more powerful and rugged, is does need regular maintenance, like all the devices. Although, if this is done daily you should not experience any issues with your device.
We of course are here to assist as best as we can, and we would like to know more regarding any issue that is being experienced.
