Blaming the customer

Following my complaint I was told by Twisp head office to drop my divice off at the Pavilion branch for testing. Following the test I was told that the device was in perfect order and I may just be using it wrong. On arrival I was \taught to smoke"told to only ever use the divice on voltage setting 4 as any higher will damage the burner & to clean the burner every fill then the coils would last two to three weeks each. I stated that I regularly bought burners and liquid so I was upset that I again had to buy to which I was told \""nothing shows up on your profile\"" I was given a single new burner in the device (after the twisp had burnt three in a few days) then sent on my way. I told them I would bring it back when not if I have issues again. low and behold four days later the same thing happened"