'BAD SERVICE - TERRIBLE BRAND

due to lock down i decided to stock up on my coils, i then bought a pack of coils late December and again the 31st December. i found that i was replacing my coils too soon and thought maybe i was smoking a bit more than i normally do. my coils normally keep me 3 weeks however these coil weren't even lasting 2 days and then it gives a burnt taste, i still changed it thinking maybe did something wrong but the coils weren't even burnt, it was still clean and very white. but the taste killed me.

after trying a few times and experiencing the same thing i decided to go to a store, i went to Canal walk in cape town and Adil assisted me, he was very understanding and said i needed my receipt which i did not have, i then asked if he cant check on the system it should be there, he said they were unable to see that stores sales, he asked that i come back the next day, he also explained once he received the slip he will replace my box of coils, so by this time the expectation is there.

the next day i walk back into the store and he says sorry i am unable to assist as you bought it more than 20 days ago, he also mentioned that its almost impossible that it could taste like burn or that after 2 days that it would do that, he said all of this without trying the device for himself, i explained to him that i was unhappy with his feedback as his now bluntly telling me im lying... he said i should complain on there support channel.. i was so shocked at his work ethics that i asked if i could see a manager and his reply next shocked me even more when he said he as the store manager,... like what?? twisp actually has such people in charge of a store. i would honestly throw my device broken and go with a different brand then to use twisp ever again. i get better service from a store that sells less quality vapes than what i did at twisp that was meant to be top quality.. it is sad to see such an amazing company which i would've loved to support, treat people this way. im sadden at how i was treated and that all because of a coil..