Bad service, bad product packaging

Item: Twisp The Smoking Alternative
Rating: 1
Author: Karen S

We have had 3 bottels of twisp liquid leak out. Dry cleaning bills and garment replacements! Every time we phone customer care they say go to the kiosk for replacement bottles. When we get to a kiosk, they say they cannot assist. We have spent so much time and money driving up and down and get no where. Service is awful and product packaging is faulty. Very sad to be a client for so many years and get treated the way we do.

Helpful (0)

Replies (3)

Twisp The Smoking Alternative's replyOfficial

04 Aug 2021, 09:57

Good morning Karen, thank you for reaching out to us, we are sorry to hear about your experience and we do apologize for the inconvenience caused to you.

Can you kindly let us know what flavours you have and which kiosk you went to?

Twisp The Smoking Alternative's reply04 Aug 2021, 09:57

Official

Karen S's updateReviewer Update

10 Aug 2021, 10:10

Hi there, the flavors were all blueberry. We purchased this from Eastgate Kiosk. We have been back twice to try and resolve this.

Karen S's update10 Aug 2021, 10:10

Reviewer Update

Hi there, the flavors were all blueberry. We purchased this from Eastgate Kiosk. We have been back twice to try and resolve this.

Karen S's updateReviewer Update

15 Aug 2021, 08:22

Shockingly no further communication. This is unacceptable!!!

Karen S's update15 Aug 2021, 08:22

Reviewer Update

Shockingly no further communication. This is unacceptable!!!