HM
Heinrich M
1 reviews | Active since Jul 2011
17 Jan 2019, 12:51
Bad service and faulty products.
Clearo 2 pack of 3 coils bought and 2 of the 3 were faulty, Spar advised me to go to twisp, Twisp kiosk Centurion mall did not want to replace the coils. 20ml Tobacco signature was bought from Engen garage, color and taste not the same, Twisp kiosk Centurion mall did not want to replace sent me back to the garage because it was opened.
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Replies (2)
Twisp The Smoking Alternative's replyOfficial
18 Jan 2019, 11:11Good morning Heinrich, thank you for taking the time to reach out to us, with regards to your Clearo 2 coils Twisp Centurion can do a assessment on the coils to determine if they are DOA ( Dead on Arrival ) or if it is a user related as we do not cover coils as it is a consumable and not resell-able. With regards to your Tobacco #1 flavor our Tobacco#1 liquid contains components sourced from natural tobacco leaf, this means seasonality and other natural factors may cause slight taste variation or difference in liquid color. When flavor is exposed to light or air this causes oxidation and could also have an effect on the liquid color, however flavor and quality is still intact.
Twisp The Smoking Alternative's reply18 Jan 2019, 11:11
Official
Good morning Heinrich, thank you for taking the time to reach out to us, with regards to your Clearo 2 coils Twisp Centurion can do a assessment on the coils to determine if they are DOA ( Dead on Arrival ) or if it is a user related as we do not cover coils as it is a consumable and not resell-able. With regards to your Tobacco #1 flavor our Tobacco#1 liquid contains components sourced from natural tobacco leaf, this means seasonality and other natural factors may cause slight taste variation or difference in liquid color. When flavor is exposed to light or air this causes oxidation and could also have an effect on the liquid color, however flavor and quality is still intact.
HM
Heinrich M's updateReviewer Update
18 Jan 2019, 12:23The Tobacco#1 liquid that was bought does not taste or even smell the same, regarding the coils it's obviously DOA, I've had numerous faulty ones and I bet it’s underreported because of the hassle get them swopped out, it’s only now that 2 of the 3 was faulty that I’ve been to the Twisp kiosk and yes a simple test by them would have proven this instead they refused to help.
I will be changing to another brand; this has been the last straw after six years of being a loyal customer.
HM
Heinrich M's update18 Jan 2019, 12:23
Reviewer Update
The Tobacco#1 liquid that was bought does not taste or even smell the same, regarding the coils it's obviously DOA, I've had numerous faulty ones and I bet it’s underreported because of the hassle get them swopped out, it’s only now that 2 of the 3 was faulty that I’ve been to the Twisp kiosk and yes a simple test by them would have proven this instead they refused to help.
I will be changing to another brand; this has been the last straw after six years of being a loyal customer.