FO
Firoza O

1 reviews | Active since Oct 2010

02 Oct 2019, 09:45

Bad service and bad device

Twisp has such bad reviews and I ask myself why I waste my money on these devices. I bought myself the Cliq, this is after using the clero, aero, atom, arcus, tyko and cue. I have had so many problems with all 5 devices and no resolution. I bought the Cliq and guess what, they told me that device is good, it does leak or smit liquid in ur mouth when vaping, THIS WAS JUST A LIE. The sad thing is, when I go to kiosk, they make it seem like I'm lieing and just want freebies. No, I actually spend money on something and I expect it to work like you said it would work. This is my second complaint on Hello Peter and I have been ask to leave my contact details, but no1 has contacted me to resolve my first post. I have also returned a cumulus tank with an okta battery because the tank keeps breaking when I refil it, keep in mind that this also happened at the kiosk while the lady that was helping us tried to un***** the tank. After returning the tank several (6) times and asking the kiosk for a refund, they have advised that we should try the "New batch" tank and insisted it is better manufactured. Guess what, the new batch also broke and now the device is out of warranty and they do no want to assist in any expecting us to buy a new tank. Why though, after we had so many problems and they refused to refund the devise while in warranty. The device is still sitting at the kiosk for over a month and no1 is even bothered to give us feedback. Still waiting for Michael to contact us. This is absolute money making scheme with a bunch of problems.

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Replies (2)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply08 Oct 2019, 10:19
Official
Good Morning Firoza, thank you for taking the time to reach out to us. We do apologize for the inconvenience this has caused you. You should most certainly not be getting liquid in your mouth from your Cliq device and we will need to investigate the matter further. In regards to your Okta device and tank kindly let us know which kiosk you have visited so that we can get in touch with the kiosk.  If you can provide us with your email address for further communication.
FO
Firoza O's update08 Oct 2019, 10:31
Reviewer Update
Clearwater. My email address is ***. I have had no feedback from my previous complaint regarding my arcus battery that died exactly 6months after purchase. This is not acceptable.