bad service

I recently upgraded to the new Twisp Areo. Was really great until it started leaking. I went to the twisp store in carnival mall where I bought the device and they looked at the device after cleaning it, they also logged a compliant to head office and I was told head office would contact me. Still waiting for that call. It still kept leaking so I sent head office a mail with pictures and they did reply telling me to clean the device and when I am not using it to switch it off and keep it upside down. Why don't you call it a upside down twisp? Anyway the battery stopped working so I went to the twisp store to sort the battery out. They cleaned the device again, they could see the device was clean, but anyway they cleaned it and tried charging the battery and still no power. They asked for my details and said they had to send a request and that they would call me and drop off my battery. Still no phone call. I have not smoked for 2 years and had to start smoking as I have no twisp to smoke!!! I am utterly disgusted in the service. The device was not cheap therefore I thought I was buying quality. .... <br>