1 reviews | Active since Dec 2016
bad quality of product
<p>I bought the Twisp Edge silver starter pack (650mAh) on the 27th of Feb 2016. I opened the product and used it only once.</p> <p> </p> <p>I thereafter cleaned it out and put it away. I still have the original packaging, the 2 almost full bottles of oil and the extra coil (which has not been used at all).</p> <p> </p> <p>I took it out yesterday, put it on charge. the red light flashed and after an hour i took it off charge again.</p> <p>This morning it is completely dead. I took it to the stall at Mall of Africa and the assistant said that the battery is dead after testing it.</p> <p> </p> <p>She said i must buy a new battery at R450, but she can see that the Twisp has hardly been used and looks brand new (which it technically is after only one use). And i should enquire with the support if they can replace it or give some kind of discount. She gave me the support number, which i phoned and the operator told me there is nothing she can do, i must buy a new one.</p> <p> </p> <p>I find this completely unacceptable, it shows that the battery is made to last only as long as the warranty is active, to ensure people keep on buying new ones. </p>
Hi Franciscus
Thank you for contacting us.
All our devices do come with a 6 Month warranty, which is there so that in case something might happen with in that time period, the device can be assessed and troubleshot. If a faulty part is found, then we will gladly replace the part.
Unfortunately, if a device is out of its warranty period, we can still have it assessed to see what could be at fault, but the part will not be able to be replaced. This will need to be purchased.
Hi Franciscus
Thank you for contacting us.
All our devices do come with a 6 Month warranty, which is there so that in case something might happen with in that time period, the device can be assessed and troubleshot. If a faulty part is found, then we will gladly replace the part.
Unfortunately, if a device is out of its warranty period, we can still have it assessed to see what could be at fault, but the part will not be able to be replaced. This will need to be purchased.