1 reviews | Active since Sept 2016
Bad quality device and bad after sales service
<p>Super disappointed in my purchase of the Edge. Bought it in February 2016, had the battery and atomizer replaced since and it leaks like a sprinkler. Leaks to the extent where I can't use it anywhere but home just to avoid having liquid spilled all over my bag.All I get told id to buy more coils and when I called customer care, I got asked when last I'd bought coils because no one captured the info the last 5 times I've bought coils. I then get asked if anyone has offered me trouble shooting on the device. I've been to several different kiosks in the last 7 months and every time they sell me more coils!!!! I don't want coils, I don't want trouble shooting, I DON'T WANT A TWISP ANYMORE! Rather keep smoking people, not worth the money or time.</p>
Hi Jo-Anne
Thank you for contacting us.
All our stores can most certainly assist with a trouble shoot. With leaking in a device, one of the reasons can be due to a coil drawing in to much liquid, so leaking may occur.
If you have found immediatly after replacing a coil, that leaking may occur, then there may be a seperate area that needs to be addressed. This most certainly can be further checked, as explained to you by our Support department.
If you need further assistance, you are more than welcome to contact our support directly.
Hi Jo-Anne
Thank you for contacting us.
All our stores can most certainly assist with a trouble shoot. With leaking in a device, one of the reasons can be due to a coil drawing in to much liquid, so leaking may occur.
If you have found immediatly after replacing a coil, that leaking may occur, then there may be a seperate area that needs to be addressed. This most certainly can be further checked, as explained to you by our Support department.
If you need further assistance, you are more than welcome to contact our support directly.