TM
Tayyibah M
1 reviews | Active since Feb 2019
21 Feb 2019, 11:22
Bad product quality
My twisp cue is a month old I have been trying to quit smoking and this has helped I haven’t had a cigarette in a month, however the product quality is so poor that instead of costing me less it’s costing me more to stop smoking because of leaking pods and I’m not talking about just a bit of residue I’m talking about blobs of liquid leaking in to your mouth when you take a pull or waking up in the morning and finding the entire pod leaked out on the table and the place in Hazyview Mpumalanga you can find the pods is in the clicks store which hasn’t had stock since the 21st of jan it’s a month now that they don’t have stock
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Twisp The Smoking Alternative's replyOfficial
23 Feb 2019, 12:37 Good afternoon Tayyibah, thank you for taking the time to reach out to us. We are sorry to hear about your experience with our Cue device and the inconvenience this has caused you. We are running low on stock and waiting on a shipment to arrive. We aware of the situation and our Product team are busy investigating the matter and we are trying to resolve the problem as soon as possible. We have been doing quality checks on our pods that we have received a few weeks ago and so far the result has been good. With regards to stock will try our best to source stock for you and will get back to you as soon as possible. If you have any further queries, please feel free to contact our Support Team.
Twisp The Smoking Alternative's reply23 Feb 2019, 12:37
Official
Good afternoon Tayyibah, thank you for taking the time to reach out to us. We are sorry to hear about your experience with our Cue device and the inconvenience this has caused you. We are running low on stock and waiting on a shipment to arrive. We aware of the situation and our Product team are busy investigating the matter and we are trying to resolve the problem as soon as possible. We have been doing quality checks on our pods that we have received a few weeks ago and so far the result has been good. With regards to stock will try our best to source stock for you and will get back to you as soon as possible. If you have any further queries, please feel free to contact our Support Team.