Bad Customer Service

<p>On21 December 2016 I bought 2 x Twisp Devices (Twisp Ion and Twisp Vega). Twisp was running a special at the time. Due to the fact that I had reached my daily limit on my card, I couldn't swipe, so I paid cash (R3,399.90). The lady that was working at the Twisp Kiosk at the time (Cresta Shopping Centre), told me that the printer was not working, and therefore couldn't give me a receipt, and that a receipt will be emailed to me within 24 hours. Needless to say, I never got a receipt.</p> <p> </p> <p>Last week I went back to the same Twisp Kiosk to buy liquids. While there I enquired about the receipt and asked for a reprint, as my Vega device is having some issues. The lady at the kiosk had a look on my profile, and the sale of the 2 devices was not recorded. She then called her area manager (Michael), and was informed that the lady that worked at the stand no longer works for Twisp. I was also informed that Michael, the area manager, would call me and try and resolve this issue. It has now been a week since this promise, and not a word.</p> <p> </p> <p>So now my question is this, how am I supposed to return a faulty product, with no proof of purchase, and for that matter, not record of the sale whatsoever.</p> <p> </p> <p>I think this is disgraceful.</p>