1 reviews | Active since Aug 2014
Bad Attitude and Faulty Goods
Went to purchase a twisp in Benmore Shopping Centre. Staff were especially lethargic and slow. They asked if I wanted to join their loyalty program and I said yes, but they were unable to register me. It took 30+ minutes just to pay for the purchase of the product I had selected, and staff were not knowledgeable on the product either. In hindsight I am sorry I ever purchased anything from this Twisp Kiosk. My unit is malfunctioning, the battery does not charge using their USB cable. I called JP who advised me to stop by the kiosk and I requested that he call ahead of me to let them know the issue due to the slow, lethargic, unwilling response I experienced yesterday (Sun), today is Mon. When I arrived at the kiosk it was the same lethargic, unwilling, unhelpful attitude, and they insisted on calling Head Office before they rectified the problem. That was another 15 minutes on the phone, even though I had requested JP call ahead. So I wasted 28 minutes again at this kiosk and the staff still did not resolve the problem. I was left walking away in disgust and calling Twisp Head Office yet again. I want a full refund as I never wish to purchase anything from this Twisp Kiosk again.
Hi Sandra
We are aware of this issue, as you had contacted us at our Head Office regarding the situation yesterday. We spoke to you and had the matter resolved before you had placed this message onto Hello Peter.
While you were at the counter, the stasff tested your device and found that the cable was faulty and wanted to replace this for you. When they found that they currently did not have stock, they tried to source one from another store for you, and let you know that it might take another day for them to do so.
When you spoke to us at head office, we went through the same process, and have offered to source a cable and have it delivered to you directly.
We also informed you that we will most certainly be taking this matter further with the Area Manager of the store and the staff involved so that we can investigate further, and deal with the matter internally.
Of course, if you need any further assistance, please let us know.
Hi Sandra
We are aware of this issue, as you had contacted us at our Head Office regarding the situation yesterday. We spoke to you and had the matter resolved before you had placed this message onto Hello Peter.
While you were at the counter, the stasff tested your device and found that the cable was faulty and wanted to replace this for you. When they found that they currently did not have stock, they tried to source one from another store for you, and let you know that it might take another day for them to do so.
When you spoke to us at head office, we went through the same process, and have offered to source a cable and have it delivered to you directly.
We also informed you that we will most certainly be taking this matter further with the Area Manager of the store and the staff involved so that we can investigate further, and deal with the matter internally.
Of course, if you need any further assistance, please let us know.