bad after sale service

I logged a complaint a week ago and twisp answered the same day to say they contacted the kiosk in mall@carnival and they will contact me which did not happen and two days later I went to the kiosk myself and the guy there did not know that I logged a complaint at hellopeter. I email twisps head office with my whole complaint and they just emailed me back and said to bad for me because they can't do anything. Then the guy at mall@carnival phoned me and said he will phone me back the next day and that was supposed to ne last friday and still no phone call. One thing I can't complain about is twisp service because their is no service. Also the country wants to encourage the citizens of this country to buy proudly south african but how must we as customers buy proudly south african when we don't get service when we do. I will keep reporting twisp on hellopeter and \tot u diens"in beeld untill they solve my issue. Twisp expect me to be happy with the bad service so I expect them to be happy with the bad reporting since so many people will read about it on hellopeter and in the newspaper. """