Awful customer service, useless product

<p>I am absolutely furious, 1st place for worst customer service goes to Twisp. My Twisp Vega is less than a month old and has broken twice. The first time was within the first 10 days and as per policy I am entitled to a refund. I stood at Cape Gate for an hour where one of their female agents could see the device was faulty because it didn't work at all. Instead of a refund she replaced half of the twisp, not even knowing what the problem was. 1 hour wait and debate for nothing!!! 2 weeks later I return, because the device stops working at different times during the day, to which the response of the agent (same agent as before) was that I should take a video because her supervisor isn't there to see the product. Are you kidding me?I spent R2000 in total at Twisp and when the product doesn't perform to the standard they claim and breaks twice within the first month, they conveniently turn a blind eye. I regret purchasing this product!</p> <p> </p>