1 reviews | Active since May 2015
Atrocious Service and after sales service
<p>I went to your twisp kiosk in Sandon to enquire about a problem I have been having with my new twisp gold limited device which is less than 3 weeks old. The assistant that sold the device to me assured me it won’t tarnish and if I had a problem I could return it , at the counter on Sa****ay the 14th May 2016 I was told by the 2 sales reps that they were advised that “nothing can be done about it sorry” and refused to hear my inquiry regarding the battery on the device and the new device itself having minute scratches. I cannot vape with this properly as the device itself is faulty. The new battery I had in my box also had similar scratches, which the assistants did not even consider.</p> <p>There was no senior person to assist and I subsequently got the number to a Mr. Reeve I have spoken to Mr. Reeve, apparently of senior management who insisted that nothing could be done to assist despite not being present or viewing the device. i then went further to headoffice were Mr. JP Young advised it was my fault for not inspecting the device at the counter so there is nothing they can do for sellig me a damaged device.</p> <p>I currently personally own 3 devices and we have a few others in our household and i am utterly disgusted at the level of sevice and after sales service you offer loyal consumers I don't feel your staff are customer friendly or even competent to assist customer complaints and only try to push further sales and do not hear the actual compaints or try to assist.</p>
Hi
We are sorry to hear that you have experienced this at our store.
We most certainly hold service very importantly, and we want to do our best to help resolve your current issue.
All device most certainly come with a 6 month warranty on the working order of the device, and if a fault is found with a part this part will be replaced.
Hi
We are sorry to hear that you have experienced this at our store.
We most certainly hold service very importantly, and we want to do our best to help resolve your current issue.
All device most certainly come with a 6 month warranty on the working order of the device, and if a fault is found with a part this part will be replaced.
Hi
We know that our assistants try to help as best as possible. You returned the device, 2 weeks after it being purchased. We also had your device couriered down to our head office in Cape Town where it was inspected.
The faulty parts were replaced (this being the base), as well as being given a coil free of charge. The device is being Couriered back to your place of work.
Unfortunately no other faults were found with this device.
Please know, all our devices do come with a 6 month warranty, but this does not cover wear and tear and general usage of the device.
Hi
We know that our assistants try to help as best as possible. You returned the device, 2 weeks after it being purchased. We also had your device couriered down to our head office in Cape Town where it was inspected.
The faulty parts were replaced (this being the base), as well as being given a coil free of charge. The device is being Couriered back to your place of work.
Unfortunately no other faults were found with this device.
Please know, all our devices do come with a 6 month warranty, but this does not cover wear and tear and general usage of the device.