1 reviews | Active since Apr 2011
Absolutely NO response from so called "SUPPORT/INFO"
Ordered New CUE starter pack and 10 CUE tips. 4 CUE tips were leaking in packaging. (YES that is 40% of them! @ R50 each!)
Sent an email with pictures to *** never got response. Phoned call center who advised I should have sent to *** (which i then did) and was assured that the lady who handles internet transactions would be in today (Friday) and get back to me to resolve. (This i might add, after they tried to convince me to find a Twisp kiosk somewhere!)
At 16:15 started the process of phoning call center once again as i hadn't heard from this elusive lady. 14 minutes later i was still in position one and my call was "important". I then decided to resend my email to *** asking them to show some courtesy and reply to the email.
By this time i was tired of waiting for my call to be answered and so cancelled it. I have tried PM them on twitter - but again there is NO response.
After spending what i would consider a lot of my money with these people and now TIME - i CANNOT rate them nor their service higher than a 1.
As for the product... 40% failure? Well that speaks for itself!
We most certainly do understand your frustrations as it is surprising to us that you have received leaking Cue pods as we have uplifted the previous batch nationwide and replaced them. One of our agents has requested 4 tobacco Cue pods to be sent out to you today to replace the leaking ones.
Again! we do apologize for not getting back to you sooner and for the inconvenience caused.
We most certainly do understand your frustrations as it is surprising to us that you have received leaking Cue pods as we have uplifted the previous batch nationwide and replaced them. One of our agents has requested 4 tobacco Cue pods to be sent out to you today to replace the leaking ones.
Again! we do apologize for not getting back to you sooner and for the inconvenience caused.