absolutely disappointed in service
<p>I have been a twisp user for the past 3 years, with the constant disappointments I have continued to support twisp. I recently purchased the aero from dischem in galleria, within 3 weeks the button had a malfunction of constantly being stuck resulting in 5 coils burning in 3 weeks.</p> <p> </p> <p>the management of galleria were efficient in trying to solve this as they did not stock that brand anymore, therefore arranging the manager of twisp to contact me which took over 2 days. I was promised to be contacted by the twisp manager in 45 minutes. It is now 3 days that I have not had any feedback whatsoever.</p> <p> </p> <p>This is disappointing, and definitely not the type of service I expect from a 'business' . </p>
Hi Zahra
Thank you for contacting us.
We see you have said that you purchased the device at a Dischem store and not through us directly. Always ensure that when you need assistance, you go directly to a Twisp Store, this way, they can assess and honour your 6 month warranty on the goods purchased.
We will get an agent to contact you during the course of the day.
Hi Zahra
Thank you for contacting us.
We see you have said that you purchased the device at a Dischem store and not through us directly. Always ensure that when you need assistance, you go directly to a Twisp Store, this way, they can assess and honour your 6 month warranty on the goods purchased.
We will get an agent to contact you during the course of the day.