5 days later, no conclusive response
I reported an issue about my rusting Twisp aero about 5 days ago and all I get is \We will contact you within 24 hours\". I then got a message saying they have passed the matter on to a supervisor and after that I have had no response or conclusion. I've only had this Twisp since December 2015. We need to reach a conclusion ASAP. It is unacceptable to make a customer wait for so long as the rust is causing other issues and makes it more and more difficult to use my device. "
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Twisp The Smoking Alternative's replyOfficial
11 Apr 2016, 10:12Hello RenzoT,
Hi Renzo
Thank you for contacting us.
We received an email from you on Wednesday 06/04/2016, and rep**** back you on Thursday 07/04/16. We are currently in the process of the investigation and will come back to you soonest.
Please note, our offices are not open over weekends and public holidays. Due to the nature of your query, the device itself may need to be assessed.
Hi Renzo
Thank you for contacting us.
We received an email from you on Wednesday 06/04/2016, and rep**** back you on Thursday 07/04/16. We are currently in the process of the investigation and will come back to you soonest.
Please note, our offices are not open over weekends and public holidays. Due to the nature of your query, the device itself may need to be assessed.
Twisp The Smoking Alternative's reply11 Apr 2016, 10:12
Official
Hello RenzoT,
Hi Renzo
Thank you for contacting us.
We received an email from you on Wednesday 06/04/2016, and rep**** back you on Thursday 07/04/16. We are currently in the process of the investigation and will come back to you soonest.
Please note, our offices are not open over weekends and public holidays. Due to the nature of your query, the device itself may need to be assessed.
Hi Renzo
Thank you for contacting us.
We received an email from you on Wednesday 06/04/2016, and rep**** back you on Thursday 07/04/16. We are currently in the process of the investigation and will come back to you soonest.
Please note, our offices are not open over weekends and public holidays. Due to the nature of your query, the device itself may need to be assessed.
's updateReviewer Update
20 May 2016, 12:39Hello Renzo
Please kindly note that British American Tobacco does not manufacture or distribute Twisp products. Apologies for the delay in communicating this to you but unfortunately due to the update in the HP site, we have not been receiving notifications for issues raised on our account.
Kind regards
's update20 May 2016, 12:39
Reviewer Update
Hello Renzo
Please kindly note that British American Tobacco does not manufacture or distribute Twisp products. Apologies for the delay in communicating this to you but unfortunately due to the update in the HP site, we have not been receiving notifications for issues raised on our account.
Kind regards