cN
cade N

1 reviews | Active since Sept 2015

07 Sept 2015, 14:39

2ND TIME UNLUCKY

I STARTED SMOKING TWISP 2 YEARS AGO AND SMOKED IT FOR 8 MONTHS, AFTER A WHILE I STARTED SPENDING MORE ON TWISP THAN I DID ON CIGARETTES AS IT SEEMD THAT CHEAPER MATERIALS WERE BEING USED IN TWISP PRODUCTS. LIQUIDS DIDNT LAST AS LONG AND COILS LASTED ABOUT A WEEK MY DEVICE KEPT BREAKING AS WELL WHICH WAS ANNYING AS I WAS UNABLE TO GET MY NICOTINE FIX AT THE TIME. I RECENTLY SAW THE NEW TWISP DEVICES AND DECIDED TO GIVE IT A GO AGAIN AS I DID ENJOY IT WHEN IT WORKED. LAST MONDAY 31/08/2015 I SPENT R1500 ON A SOLO DEVICE FOR MYSEL AND ONE FOR MY WIFE. A DAY LATER BOTH OUR DEVICES WERE EMITING LIQUID THROUGH THE MOUTH PIECE AND ACCORDING TO THE TWISP WEBSITE, INGESTING THE LIQUED IS HARMFULL SO I WENT BACK TO THE KIOSK TO GET THIS FIXED. THE LADY AT THE KIOSK SAID I NEED TO CLEAN THE DEVICE EVERY 2ND DAY WHICH IS A FAIR REQUEST AND PROCEEDED TO CLEAN THE DEVICE FOR ME AND SHOW ME HOW TO DO IT. IT LITTERALLY TOOK THE TIME FROM THE TRIP FROM THE TWISP KIOSK TO MY HOUSE AND THE DEVICE STARTED DOING THE SAME THING. WHAT A WASTE OF R1500. I DO NOT RECOMEND THIS DEVICE TO ANYONE AS IT IS A WASTE OF MONEY!!!

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply07 Sept 2015, 14:59
Official
Hello caden_012,

Hello Cade

Thank you for sending us your concerns and feedback.

We are glad to hear that you did enjoy our product before and of course we want this to continue! The device in question (solo), does need some maintenance and cleaning on a daily basis or every second day depending on how excessively the device is used.

We would like to get one of agents to contact you, so that they can troubleshoot the device with you and get some more information so that we can assist as best possible and resolve what is being experienced.