ZA
Zanovia A

1 reviews | Active since May 2019

07 May 2019, 17:36

11 faulty Twisp Cue Pods

I’ve spent a lot of money on cue pods for the last 6months and I am very dissapointed and unhappy about the pods still giving problems. I have 3 cue twisp devices so I have tested these pods on 3 different devices. Not mentioning the pods I have thrown away- I have 11 faulty pods, the problems range from burning, leaking, no vape coming out to No flavour with the 5 recent Vanilla pods I bought. I have a picture of all the pods, and exactly what is wrong with each of them. I have another 8 pods unopened which might or might not be faulty. Since all the pods came back on the market 2 months ago, all the Vanilla pods I have bought taste like nothing. There is no Vanilla flavour. This was my favorite one thus I bought so many and also didnt change to another device. I feel due to my continues support- I need some type of compensation for 11 faulty pods- money back or exchange? This product I loved have become a product I don’t enjoy at all anymore, and a big waste of money. If it was 1-2 faulty pods from all I have bought, I would not have a big problem. But 11, not acceptable.

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Replies (3)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply09 May 2019, 11:13
Official
Good morning Zanovia, thank you for taking the time to reach out to us, we are sorry to hear about your experience and we do apologize for any inconvenience this has caused you as this should not be happening as we have uplifted the older batch of Cue pods. Our Cue pods is covered by a 6 month warranty and they can be exchanged at one of our Twisp kiosk closest to you. With regards to the 11 faulty pods can you kindly let us know where you have purchased them and can you send us the batch number of the Pod so that we can investigate further into the query for you. 
ZA
Zanovia A's update09 May 2019, 17:31
Reviewer Update
Good day- thank you for the reply. Can you give me an email address and contact person to send the requested info to as well as the pictures. Im in East-Rand Gauteng
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply11 May 2019, 10:11
Official
Good morning Zenovia, our email address is as follows, ***. You can send it directly to us.