dD
dominique D
1 reviews | Active since Jan 2019
16 Jan 2019, 15:09
1 of 3 pods not working or burns :-(
Good day, I think the Twisp Cue is a wonderful alternative to smoking and I've now been smoke free for a month or more. The only problem that I have is the pods. The pods firstly is so expensive which will be fine if every 3rd one isn't faulty. It's on average 1 of 3 that doesn't work. It either burns or it actually doesn't work at all. I really love the Twisp Cue and very thankful to be off the cigarettes but really starting to get annoyed with the fact that I'm paying for pods that doesn't work or burns. Please can I ask that you respond. Thank you,
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Twisp The Smoking Alternative's replyOfficial
17 Jan 2019, 09:37Good morning Dominique, thank you for taking the time to reach out to us . We are sorry to hear about your current experience with our Cue pods. We have had an issue with our Cue pods tasting burnt after a few puffs. We have investigated into the matter and found that there was a problem while busy with the production of the coils for the pods. It seems that the coil was not wicking correctly which caused the burnt taste of the pods. We are busy uplifting all faulty pods and replacing them with the new pods. Kindly let us know which kiosk is the closest to you so that we can confirm you if they have the new pods in stock. You will then be able to exchange any pods that are giving you a burnt taste without a proof of purchase.
Twisp The Smoking Alternative's reply17 Jan 2019, 09:37
Official
Good morning Dominique, thank you for taking the time to reach out to us . We are sorry to hear about your current experience with our Cue pods. We have had an issue with our Cue pods tasting burnt after a few puffs. We have investigated into the matter and found that there was a problem while busy with the production of the coils for the pods. It seems that the coil was not wicking correctly which caused the burnt taste of the pods. We are busy uplifting all faulty pods and replacing them with the new pods. Kindly let us know which kiosk is the closest to you so that we can confirm you if they have the new pods in stock. You will then be able to exchange any pods that are giving you a burnt taste without a proof of purchase.