Twin savers Toilet Rolls - Defective
<p>Please be advised that this is now the 7th time whereby I’m facing a recurring non-conformance on your Twinsavers Single Ply Toilet Rolls.</p> <p>Twinsavers Single Ply Toilet Rolls. (Purchased 4 x 10 packs from Game Trade Route Mall – January 2017 )</p> <p>All four packs of 10 have inconsistent perforation points and this is now becoming frustrating. It does not break-off due to no perforation. (Relating to unnecessary wasted)</p> <p>This is not Twinsavers quality standards. </p> <p> </p> <p>Please investigate this non-conforming production batches and I would like these items replaced.</p> <p> </p> <p>NB. This is the 7th time I have raised this type of quality issues to your company.</p> <p> </p> <p>Kindly provide urgent feedback relating to my complaint.</p> <p> </p> <p>Please view the attached photos taken of the actual tissue.</p> <p>Please arrange for your courier company to uplift the defective product for quality control testing. (Please ensure that they call before collection to ensure that someone is at home to hand over the nonconforming product) </p> <p>Please provide the reference number for this complaint.</p>
Please be informed that I received a 1 x 10 single ply voucher with regards to my complaints.
This does not grant closure to my complaint as I have emailed you 4 x 10 single ply’s that was purchased on the same date.
The inconsistent perforation problem is with all from the same stock purchased.
The defective sample supp**** was sent for quality control investigation on the 24-05-2017 and there’s been no further feedback from you on the root cause of deficiency.
I shall escalate this nonconforming services rendered to Hello Peter and the CPA for further investigation.
Appalling service received from - Francois Jansen Van Vuuren Procurement Administrator Twinsavers
Please be informed that I received a 1 x 10 single ply voucher with regards to my complaints.
This does not grant closure to my complaint as I have emailed you 4 x 10 single ply’s that was purchased on the same date.
The inconsistent perforation problem is with all from the same stock purchased.
The defective sample supp**** was sent for quality control investigation on the 24-05-2017 and there’s been no further feedback from you on the root cause of deficiency.
I shall escalate this nonconforming services rendered to Hello Peter and the CPA for further investigation.
Appalling service received from - Francois Jansen Van Vuuren Procurement Administrator Twinsavers