1 reviews | Active since Nov 2011
VERY BAD SERVICE AND PAYMENTS FROM TWF
TWF BOOKED GOVERNMENT PERSONS IN AT OUR GUESTHOUSE ON 14TH OF OCTOBER 2015. WE HAVE SEND THEM ALL THE INVOICES TO THE E-MAIL NUMBERS THEY SUPPLY ON THE VOUCHER FORMS. YOU ALWAYS HAVE TO FOLLOW UP ON SEVERAL DAYS TO HEAR IF THEY DID RECEIVED IT. THEN YOU SEND FROM ONE ASSISTANT TO ANOTHER AND EVERYONE HAS AN EXCUSE FOR THE POOR SERVICE DELIVERY. YOU ALWAYS HAVE TO SEND AND RE-SEND YOUR INVOICES FOR THEY DID NOT RECEIVED IT AND THEN THE ONE YOU SEND IT TO DID NOT SEND IT TO THE NEXT. <br> I HAVE SPOKEN TO ANDISWA MABASO AND SHE REFERRED ME TO LEHLOGONOLO THATHELA AND SHE REFERRED ME TO YAMKELA NDLEBE BUT I STILL DIDN'T RECEIVE ANYTHING FROM THEM OR TO SAY WHEN WILL I GET MY MONEY. THIS MORNING ON 2015/11/16 I DID CALL AGAIN AND THIS TIME I HAVE SPOKEN TO A SUPERVISOR MUSA MHLONGO WITCH TOLD ME THAT HE WILL TRY THAT MY MONEY WILL BE PAID ON FRIDAY 2015/11/20. IS THIS FAIR TO ANY SMALL BUSINESS TO WAIT THAT LONG FOR THEIR MONEY TO A SERVICE THEY HAD TO PROVIDE IMMEDIATELY!!!
Dear Regina,
The following is the process that all our suppliers follow to upload their invoices into our automated Papertrail system. No creditor is allowed to receive invoices directly from the supplier. Once Papertrail receive the invoices it checks the relevant voucher and purchase order and forward the document for processing and then to the client hub for payment. All our emails clearly state the processes that need to be followed.
Simple steps to follow when submitting invoices to TWF:
o Submit all invoices in PDF format.
o E-mail one invoice at a time with all signed supporting documents/slips for this invoice as a single attachment.
o The subject line needs to be the Tax invoice number only.
o E-mail tax invoice as soon as client has checked out.
o No more than one voucher per invoice allowed.
o ***
Statements:
Statements should be emailed to the following email address:
o ***
We thank you for your understanding, and will gladly assist to resolve payment, subject to the correct process followed.
Regards
TWF Accounts Team
Dear Regina,
The following is the process that all our suppliers follow to upload their invoices into our automated Papertrail system. No creditor is allowed to receive invoices directly from the supplier. Once Papertrail receive the invoices it checks the relevant voucher and purchase order and forward the document for processing and then to the client hub for payment. All our emails clearly state the processes that need to be followed.
Simple steps to follow when submitting invoices to TWF:
o Submit all invoices in PDF format.
o E-mail one invoice at a time with all signed supporting documents/slips for this invoice as a single attachment.
o The subject line needs to be the Tax invoice number only.
o E-mail tax invoice as soon as client has checked out.
o No more than one voucher per invoice allowed.
o ***
Statements:
Statements should be emailed to the following email address:
o ***
We thank you for your understanding, and will gladly assist to resolve payment, subject to the correct process followed.
Regards
TWF Accounts Team