TWF WONT PAY MY REFUND!!! DO NOT TRUST THEM!!! HONESTY IS NOT A CULTURE

I am Ntombi Mtshali I booked a trip from CPT to JHB via Bluetrain through TWF for the 26th of September with my colleague Isoldah. The Train experience was nice until we got stuck in Kimberly and had to fly back to JHB. After waiting for hours at the airport TWF failed to send us a shuttle we managed to get home with some international friends we made on the train. I launched a formal complaint with the Blue train which is administered by Transnet Freight Rail. The Executive Manager Vincent Monyake sent an apology letter and ordered that TWF refunds us URGENTLY. This was on the 11 of October 2018. As I write this I am STILL WAITING FOR OUR REFUND! I have been following up with Melanie and she has been following up with Finance its been tedious TWF is lacks efficient communication with clients if I don't follow up to hear some lousy story of why they still haven't paid us back our money there's SILENCE!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!! WE WANT OUR REFUND!!!