Twf travel frustration

I have a serious problem with Twf travel, last week I had to travel with work to Lichtenburg, so my travel request has stated Indigo moon, bt K****tso Chauke booked me at Lichtenburg without my knowledge she did not call me to tell me that she has changed my booking, I kept calling telling her that indigo moon is waiting for the travel voucher worse part is she kept communicating with the indigo moon ppl whilst she has booked me elsewhere and it created so much confusion and frustration on me cause the indigo moon lady was waiting for her money, she kept calling me asking for voucher Kgomotso chauke kept telling me that she will get back to me but she never did I had to call the Team leader named Dewils and explain my situation but evn him he has failed to give me feed back, my luggage wer held bcoz no payment was made I felt like a ***** because of Twf, I suffered a serious headache evn had to go to the doctor for it because of Kgomotso Chauke. I was the one doing the calling and asking abt the progress regarding my case no one took the initiative to explain or give feedback, Dewils kept promising to get back to me bt he neva did instead wen I call I was first told his at lunch then after that I called again n I was told he had knocked off without calling me and telling me abt the progress so I had to sit at a chair and beg the lodge to allow me to make a plan as I didn’t want a bad record on my name, I had to go an extra mile to ask to speak to their boss as I had had enough of the two not helping me with anything and today when I arrive at work my boss tells me that the Twf team leader Dewils has told him that I am realiable for the payment of indigo moon because I slept where I was not booked but no one had told me anything and I asked them to listen to the recording of me and Kgomotso, then Kgomotso and Susan the lady who works ther and he said they will listen evn today I have not received the feedback instead Dewils is telling me abt the sms they sent which I did not receive. Twf does not treat their customers with respect I am not the first person to experience such most of my colleagues are complaining they should start checking up on their workers and c if they are doing their jobs. I STILL SAY I AM NOT PAYING THAT MONEY it is not my fault. If I need to take it up that’s wat I will do. Read ur travel request properly contact the person who sent the travel request if ther are changes that are done without their knowledge some of us work on the field we don’t have access to computers at times hence we call, it hurts cause I even called with my colleagues fone wen mine switched off to tell them that they will reach me at my Colleagues fone and I gave them the contact details but still no one called, I called my boss and he was still waiting for response so who should b held responsible.