SADNESS

Sadly I don't think you can be of much help! This is just another one of those companies that because of connections got the ESKOM account. I have been in the hospitality industry for over 20 years now. I have had escom as a client for over 10 years until their account was given to TWF. ESKOM as the entire country knows is financially in trouble. However they now outsource the accommodation recruitment to TWF at an enormous extra cost. TWF charges 3% from me to use their system to pay me. PLUS and extra 10% to get my money on departure otherwise I have to wait for a month of more often longer for this payment. The extra 10% is added to the eskom bill on the advice of the booking agent. More often than not the guesthouse owner has to wait and resubmit not once but many times before you get paid. Where I operate from there are many if not all guesthouses who complain about the same issues with TWF. If you go back on this forum there were people complaining in 2016 about the same issue. Of course everyone is hesitant (especially after the COVID epidemic and the very tough times they went thru) to address this out of fear of losing business. I have out of the blue and with no reason given been taken off TWF's list. This obviously now makes it easier to point out just how outrages this problem is. TWF hold on to your money for weeks until you have moaned enough before you get paid. I find this unacceptable and very SAD. I look forward to hear from you.