Poor service delivery

<p>When we made a booking at work we filled in the forms that we were going to book in at the Premier hotel in Pretoria but when the booking details came it was a different hotel.</p> <p>The 2nd choice hotel's standard didn't match our expectations, so we informed the agency same day when we checked in. When they didn't respond I emailed Tumi who was our booking agent but she just forwarded the email to our company.</p> <p>Then I called but she gave me such an attitude that I decided to cut off the call because I couldn't tolerate that.</p> <p>I just feel there is an element of prejudice and undermining because she was dealing with her own skin because:</p> <p>1)When the booking was finalised I didn't receive the confirmation sms</p> <p>2)The accommodation was changed without informing us</p> <p>3) The shuttle to transport us to and from the training centre was not arranged</p> <p>4)The colleagues that came after us were booked into the very same Premier hotel she said the dept disapproved.</p> <p> </p>