IL
Ilynne L
1 reviews | Active since Nov 2023
14 Nov 2024, 18:26
Poor service / *********** agents
The agents don't do research on hotels/guesthouses. When an individual recommends a hotel it means the person has been or know the place and they choose to take you to brothels, truck stops and if you are a woman safety comes first. Even when you suggest based on experience that still doesn't stop them from giving a shoddy deal. I have the baddest experience when it come to TWF, I have complained to the booking agent but it fell on deaf ears. Their service is EXTREMELY poor, I don't want to mention names but work on yourselves.
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Replies (2)0
Replies (2)
TWF Travel's replyOfficial
15 Nov 2024, 08:55Good morning IIynne,
Trust my email finds you well.
I tried to contact you on your mobile, but you were not available.
Thank you for bringing to our attention the recent challenges experienced with the location, facilities and service delivery of the properties you were booked at as well as the poor service you had received from our consultants. We sincerely apologize for any inconvenience caused and appreciate your patience as we address these concerns.
Your complaint is logged to our customer care and we will do a thorough investigation both on TWF side and the properties you stayed at, and revert back to you with detailed feedback.
To enable me to assist you I require more details: for which department/company are you working for, date/s of your stay, consultant details, and property details.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
I am awaiting your urgent response.
Kind regards,
Santie
Trust my email finds you well.
I tried to contact you on your mobile, but you were not available.
Thank you for bringing to our attention the recent challenges experienced with the location, facilities and service delivery of the properties you were booked at as well as the poor service you had received from our consultants. We sincerely apologize for any inconvenience caused and appreciate your patience as we address these concerns.
Your complaint is logged to our customer care and we will do a thorough investigation both on TWF side and the properties you stayed at, and revert back to you with detailed feedback.
To enable me to assist you I require more details: for which department/company are you working for, date/s of your stay, consultant details, and property details.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
I am awaiting your urgent response.
Kind regards,
Santie
TWF Travel's reply15 Nov 2024, 08:55
Official
Good morning IIynne,
Trust my email finds you well.
I tried to contact you on your mobile, but you were not available.
Thank you for bringing to our attention the recent challenges experienced with the location, facilities and service delivery of the properties you were booked at as well as the poor service you had received from our consultants. We sincerely apologize for any inconvenience caused and appreciate your patience as we address these concerns.
Your complaint is logged to our customer care and we will do a thorough investigation both on TWF side and the properties you stayed at, and revert back to you with detailed feedback.
To enable me to assist you I require more details: for which department/company are you working for, date/s of your stay, consultant details, and property details.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
I am awaiting your urgent response.
Kind regards,
Santie
Trust my email finds you well.
I tried to contact you on your mobile, but you were not available.
Thank you for bringing to our attention the recent challenges experienced with the location, facilities and service delivery of the properties you were booked at as well as the poor service you had received from our consultants. We sincerely apologize for any inconvenience caused and appreciate your patience as we address these concerns.
Your complaint is logged to our customer care and we will do a thorough investigation both on TWF side and the properties you stayed at, and revert back to you with detailed feedback.
To enable me to assist you I require more details: for which department/company are you working for, date/s of your stay, consultant details, and property details.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
I am awaiting your urgent response.
Kind regards,
Santie
TWF Travel's replyOfficial
15 Nov 2024, 17:25Good afternoon IIynne,
Trust my email finds you well.
Our Operations Manager managed to get hold of you this afternoon and she forwarded all your concerns raised to me.
In order to investigate will it be possible to give me more specifics as in travel dates, destinations, properties, etc.
In the interim I am addressing the concerns with the relevant team members and will keep you posted.
Enjoy the rest of your day and weekend.,
Kind regards,
Santie
Trust my email finds you well.
Our Operations Manager managed to get hold of you this afternoon and she forwarded all your concerns raised to me.
In order to investigate will it be possible to give me more specifics as in travel dates, destinations, properties, etc.
In the interim I am addressing the concerns with the relevant team members and will keep you posted.
Enjoy the rest of your day and weekend.,
Kind regards,
Santie
TWF Travel's reply15 Nov 2024, 17:25
Official
Good afternoon IIynne,
Trust my email finds you well.
Our Operations Manager managed to get hold of you this afternoon and she forwarded all your concerns raised to me.
In order to investigate will it be possible to give me more specifics as in travel dates, destinations, properties, etc.
In the interim I am addressing the concerns with the relevant team members and will keep you posted.
Enjoy the rest of your day and weekend.,
Kind regards,
Santie
Trust my email finds you well.
Our Operations Manager managed to get hold of you this afternoon and she forwarded all your concerns raised to me.
In order to investigate will it be possible to give me more specifics as in travel dates, destinations, properties, etc.
In the interim I am addressing the concerns with the relevant team members and will keep you posted.
Enjoy the rest of your day and weekend.,
Kind regards,
Santie