Poor Payment of Account

We had a guest stay with us from 28th August 2017 to the 16 November 2017, this guest went through TWF and throughout the stay, each week we would send off the invoice for the week. Over the next four months bringing us to December we have not been paid for one invoice sent to TWF. When we would phone Travel With Flair and ask about the payments we were first told that their systems do not see Word Excel Documents. The documents were then converted to PDF as the company stated they only read PDF documents.

After we converted the invoices we still did not receive any form of payment for the guest who has subsequently left. We have taken to phoning each day only to be told they will give an update by Friday, this has been going on for weeks. Having spoken to other guesthouses in the surrounding areas and they have all said that this is how TWF operates.