1 reviews | Active since Jun 2019
Payments Issue
Our guesthouse has been working with TWF under agreed 30-day payment terms. Unfortunately, payments have consistently not been received within the agreed timeframe. At the time of writing, we are still awaiting outstanding payments dating back to November 2025.
Despite multiple follow-ups via email to various listed contact addresses, as well as communication through the complaints hotline, we have not received satisfactory resolution or clear payment confirmation.
Additionally, when prepayment is requested to mitigate ongoing delays, we have been informed that a 5% deduction would apply. This places additional financial pressure on suppliers who are already carrying overdue balances.
Reliable and timely payments are essential in the hospitality industry, especially for small accommodation providers managing operational costs.
We sincerely apologize for the payment challenges and inconvenience experienced.
Your complaint has been logged with our customer care division and escalated to the relevant Senior Manager.
Will update you once feedback received.
Greetings,
Customer Care team
We sincerely apologize for the payment challenges and inconvenience experienced.
Your complaint has been logged with our customer care division and escalated to the relevant Senior Manager.
Will update you once feedback received.
Greetings,
Customer Care team
We emailed the invoices paid in February for the Jan and some February invoices. The rest of the February was reconciled, we still waiting for the statement, to release the payment.
We requested that that Creditor Manager and Team leader email you once the second batch of invoices paid.
We apologize that no one follow up with you on the outstanding payments.
Kind regards,
Customer Care team
We emailed the invoices paid in February for the Jan and some February invoices. The rest of the February was reconciled, we still waiting for the statement, to release the payment.
We requested that that Creditor Manager and Team leader email you once the second batch of invoices paid.
We apologize that no one follow up with you on the outstanding payments.
Kind regards,
Customer Care team