1 reviews | Active since Jun 2015
Not paying accommodation suppliers
TWF arranged accommodation for government officials in November 2015. The voucher was received and the invoice sent. After a month, no response. After contacting TWF I was notified that they require changes to the invoice. This was done. After another month another few changes were requested due to spelling errors on their part. Another month passes and after contacting them I was informed that my business cant be verified due to outstanding documentation. I phoned trying to resolve the issue and was told that I cant be trusted. They requested a service to be delivered and I have done so, I now require payment. Every week new information is \required\" by TWF to proceed with payment. They have all the necessary information required to make payment. You should not request accommodation if you did not verify the business beforehand. I don't go to restaurants order and eat their food and when payment is required have a list of demands that needs to be fulfilled before I pay them,THAT WOULD BE ********* AND ********.! I HAVE DELIVERED A SERVICE AND EXPECT TO BE PAID!"
Good day Theo,
As per our telephonic conversation, kindly forward us the required documents in order for us to finalise your payment.
For ease of reference, the process we have to follow according to Government regulations is that
oa voucher is issued to an accredited establishment only after a valid order is received from the relevant department;
othe supplier can only issue an invoice once the traveller has checked out;
othe supplier to submit the invoice in PDF format to TWF according to the procedure which can be viewed at https://youtu.be/Z6Ri_tGD_7U.
oTWF to quality check and verify the information is matched between the TWF voucher, client order and supplier invoice;
oShould no discrepancies be identified, the TWF client is invoiced
oOnce the TWF client has verified the invoice and supporting documentation, the client pays TWF
oUpon receipt of a statement from the supplier, a recon for payment is prepared
oTWF schedules payment to the supplier after the previous two conditions have been met
Due to risk control it is also important for us to be in possession of a bank letter confirming your status as owner in order for us to make payment to you.
TWF
Good day Theo,
As per our telephonic conversation, kindly forward us the required documents in order for us to finalise your payment.
For ease of reference, the process we have to follow according to Government regulations is that
oa voucher is issued to an accredited establishment only after a valid order is received from the relevant department;
othe supplier can only issue an invoice once the traveller has checked out;
othe supplier to submit the invoice in PDF format to TWF according to the procedure which can be viewed at https://youtu.be/Z6Ri_tGD_7U.
oTWF to quality check and verify the information is matched between the TWF voucher, client order and supplier invoice;
oShould no discrepancies be identified, the TWF client is invoiced
oOnce the TWF client has verified the invoice and supporting documentation, the client pays TWF
oUpon receipt of a statement from the supplier, a recon for payment is prepared
oTWF schedules payment to the supplier after the previous two conditions have been met
Due to risk control it is also important for us to be in possession of a bank letter confirming your status as owner in order for us to make payment to you.
TWF
Please pay the outstanding interest on your account
Please pay the outstanding interest on your account
Please pay the outstanding interest on your account
Please pay the outstanding interest on your account
Thank you Ignus for getting back to me and resolving the problem.
Thank you Ignus for getting back to me and resolving the problem.