AO
Annatjie O
1 reviews | Active since Nov 2016
28 Jul 2022, 14:33
No Payment
We don't want to give them any stars. Payment is outstanding now from 28 April 2022 despite many telephone calls and e-mails galore! How can you do business but is not willing to pay your accounts? The Guests were Rudzani Ramatsekisa & Ethel Sinthumule from DMRE. They were booked in for Bed & Breakfast. Travel consultants who don't give attention to the payment is: Musa Maluleke, Horisani Mathonsi, Dikeledi Letwaba.. This is not the first time we are battling to get payment, but it is a regular situation and would not recommend this Travel Agency for any guest.
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Replies (2)
TWF Travel's replyOfficial
28 Jul 2022, 15:44Good afternoon Annatjie O,
We take note of the complaint received and will do a full investigation of what transpired. Please can you email me your physical details: Name of establishment, email, and telephone number to enable me to follow up and give you feedback.
Kind regards,
Customer care
We take note of the complaint received and will do a full investigation of what transpired. Please can you email me your physical details: Name of establishment, email, and telephone number to enable me to follow up and give you feedback.
Kind regards,
Customer care
TWF Travel's reply28 Jul 2022, 15:44
Official
Good afternoon Annatjie O,
We take note of the complaint received and will do a full investigation of what transpired. Please can you email me your physical details: Name of establishment, email, and telephone number to enable me to follow up and give you feedback.
Kind regards,
Customer care
We take note of the complaint received and will do a full investigation of what transpired. Please can you email me your physical details: Name of establishment, email, and telephone number to enable me to follow up and give you feedback.
Kind regards,
Customer care
TWF Travel's replyOfficial
29 Jul 2022, 12:21After a thorough investigation and telephone discussion with Louise at the Guest House, it was established that the clients were walk-ins, without any booking or vouchers received from TWF. Due to no Order from DMRE for these travelers, TWF is unable to make payment nor can we be held liable for any payment.
TWF Travel's reply29 Jul 2022, 12:21
Official
After a thorough investigation and telephone discussion with Louise at the Guest House, it was established that the clients were walk-ins, without any booking or vouchers received from TWF. Due to no Order from DMRE for these travelers, TWF is unable to make payment nor can we be held liable for any payment.