GM
Gladness M
1 reviews | Active since Jan 2024
04 Feb 2024, 19:56
I arrived in Mafikeng today on 04 February 2024 at 18h30, only to be told by the guesthouse that I will not be allowed to checkin since TWF hadn't paid for the accommodation and the establishment is right to do so since they sent TWF the Proforma Invoice
I arrived in Mafikeng today on 04 February 2024 at 18h30, only to be told by the guesthouse that I will not be allowed to checkin since TWF hadn't paid for the accommodation and the establishment is right to do so since they sent TWF the Proforma Invoice on 01 February 2024 and the payment hasn't been received on 04 February. I've been calling since 18h30 and at 20h00, I'm yet to be assisted with payment and checkin. I'm tired, I've been on the road since 14h00 and there's zero consideration for their clients.
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TWF Travel's replyOfficial
15 Nov 2024, 09:50Good morning Gladness,
Trust my email finds you well.
I sincerely apologize for the delayed response.
Meeting was held with the relevant team members and remedial action and processes put in place to prevent a re-occurrence.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
Kind regards,
Santie
Trust my email finds you well.
I sincerely apologize for the delayed response.
Meeting was held with the relevant team members and remedial action and processes put in place to prevent a re-occurrence.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
Kind regards,
Santie
TWF Travel's reply15 Nov 2024, 09:50
Official
Good morning Gladness,
Trust my email finds you well.
I sincerely apologize for the delayed response.
Meeting was held with the relevant team members and remedial action and processes put in place to prevent a re-occurrence.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
Kind regards,
Santie
Trust my email finds you well.
I sincerely apologize for the delayed response.
Meeting was held with the relevant team members and remedial action and processes put in place to prevent a re-occurrence.
At TWF, we are committed to maintaining the highest service standards, both internally and with our partners, to ensure a seamless experience. We take this matter seriously and are dedicated to meeting your expectations in future arrangements.
Kind regards,
Santie