1 reviews | Active since Jun 2011
Dissatisfied Service Provider
To say we are dissatisfied with how TWF conducts business with us as a supplier lately, is an understatement.<br> We give the services you order from us but we have to struggle to get any payments from you, even after the client has settled and paid you, their travel agent. We are a small business trying to grow and with the lack of timeous payment of our invoices, it is stifling and we have no record of any payment arrangements between us and TWF. Therefore we have no reason to assume that our invoices will be paid after 60 or 90 days. Our invoices clearly state that payments should be done within 14 days of invoices being submitted.<br> We call and email numerous times to get payment of invoices that go back as far as March 2015 and all I am told by Leonard is that our invoices have been reconciled, without a proper date of payment given to me. We had to contact the clients that stayed with us in March, that since their agent, TWF, has not paid for their stay and we are uncertain of when we will even get payment, therefore it falls on the client themselves to pay and they will sort the issues out with you. I believe the client contacted Leonard.<br> Could I be given a clear date of payment.
Good day,
Payment was actioned and remittances were sent regarding the above request. Please verify your records and revert back to ***.
Kind regards
TWF TEAM
Good day,
Payment was actioned and remittances were sent regarding the above request. Please verify your records and revert back to ***.
Kind regards
TWF TEAM
