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monicastrauss M

1 reviews | Active since May 2017

20 May 2024, 08:11

Breach of 30 day contract

My busines have a 30 day contract with TWF Pretoria When the agents phone us, they expect us to give a quick answer about availability. We do get a lot of business from Eskom through TWF, so I believe our service is up to standard, otherwise they would not book through us Way back TWF always paid us every month end, but the last few months it's been a struggle and a fight via emails to get paid for our services TWF owes us a lot of money. I just want to warn other business against them We cannot even charge interest on late payments On average we wait 90 days for our money, if we are lucky

I really hope this complaint reach TWF

0
Replies (2)
TWF Travel
TWF Travel's reply15 Nov 2024, 09:26
Official
Good morning Monica,

I hereby acknowledge receipt of your complaint.

TWF value their relationships with the suppliers, and sincerely apologise for all the inconvenience and frustrations experienced, and late response.

I tried to contact you without any success. I forwarded your complaint to our Creditors Manager to assist in resolving the challenges you experience as per your review logged.  To assist we will require the details of your property and the TWF creditors clerk details responsible for your account reconciliation and payments. 

I am awaiting your response. 

Kind regards,
Santie
TWF Travel
TWF Travel's reply15 Nov 2024, 10:53
Official
Good afternoon Monica,

Herewith our final response on your complaint logged.

Palmhof Chalets in ***amas Northern Cape: your account currently has 2 open vouchers. 

The September reconciliation will be processed for payment today and the October reconciliation (due end Nov) will be scheduled for payment 18-22 November.  

Trust that you find the above in order.

Kind regards,
Santie