NJ
Nenekazi J

1 reviews | Active since May 2022

07 Sept 2023, 15:44

Booking Nightmare on Cliqit

Your website Cliqit does not have a live selection for transfers. It only ends with B&B and then has requests. Your quick guides indicate that there is a live selection of Ezee Shuttle and this is not true. It makes booking a nightmare and one has request assistance. The booking site is just not user friendly and is not integrated.

0
Replies (2)
TWF Travel
TWF Travel's reply08 Sept 2023, 08:05
Official
 Good morning  It is with regret that we have learned about your experience on Cliqit, we will investigate and provide feedback shortly.  Kind regards  Customer Care Team  
TWF Travel
TWF Travel's reply08 Sept 2023, 08:54
Official
Good morning, Nene,

Thank you for taking my call. I have forwarded the concerns you raised to the Chief IT & Business Systems Officer. He will communicate with you directly via email with the feedback as there is a confidential agreement in place between the parties and we are not allowed to use any public platform to respond. 

Kind regards,