RD
Ronelle D
1 reviews | Active since Dec 2022
15 Dec 2022, 09:59
BAD BAD BAD
I think they must give reviews with minus values as well When doing business with TRAVEL WITH FLAIR you need minus values I was promise payment on Monday 5 th Desember 2022 after booking was made on 3 December 2022 and I was not willing to accommodate guests without payment So they promise payment on the 5 December Monday We are now at 15 December 2022 Still no payment Still they do not answer any emails YOU MUST BE VERY CAREFULL TO SUPPLY ACCOMMODATION TO TWF PLEASE BE AWARE OF NON PAYMENT
Helpful (0)
Replies (1)0
Replies (1)
TWF Travel's replyOfficial
15 Dec 2022, 10:48Good morning, Ronell,
I acknowledge your second review complaint raised and refer you back to my response to your review posted on 08 Dec 2022. On 09 December I requested that you confirmed whether you did receive the two payments released on 08 Dec and confirmed that according to our records only one invoice is still outstanding R 6 700.00. To date, you did not respond. Ronelle, please can you email me the outstanding invoice/s for which you still waiting for the payment to finalize my investigation and assist you?
I am committed to assisting you to resolve your queries but rely on you to communicate the relevant outstanding information.
Our relationships with our suppliers are important and our priority. TWF Banking Manager will make contact you this morning.
Kind regards,
Customer Care
***
"TWF Travel’s reply
I acknowledge your second review complaint raised and refer you back to my response to your review posted on 08 Dec 2022. On 09 December I requested that you confirmed whether you did receive the two payments released on 08 Dec and confirmed that according to our records only one invoice is still outstanding R 6 700.00. To date, you did not respond. Ronelle, please can you email me the outstanding invoice/s for which you still waiting for the payment to finalize my investigation and assist you?
I am committed to assisting you to resolve your queries but rely on you to communicate the relevant outstanding information.
Our relationships with our suppliers are important and our priority. TWF Banking Manager will make contact you this morning.
Kind regards,
Customer Care
***
"TWF Travel’s reply
Rep**** on: 8 December 2022 at 1:49 pm
Good afternoon, Ronelle
It is with regret that I have learned about your challenges and frustrations experienced and for that, we apologize.
Ronelle to enable and afford me the opportunity to do a full investigation and give you feedback, l requires the reference numbers you referred to in your complaint, the agent that blocks your calls, and your property name and contact details.
Kind regards,
Customer Care
It is with regret that I have learned about your challenges and frustrations experienced and for that, we apologize.
Ronelle to enable and afford me the opportunity to do a full investigation and give you feedback, l requires the reference numbers you referred to in your complaint, the agent that blocks your calls, and your property name and contact details.
Kind regards,
Customer Care
TWF Travel’s reply
Rep**** on: 9 December 2022 at 12:50 pm
Good afternoon, Ronelle,
Trust my message finds you well.
To date, I did not receive a response from you to enable us to assist.
I did my own investigation and found an email you send on 06 Dec 2022 from our creditors' clerk."
TWF released two payments on 08 Dec 2022, please confirm if you did receive the payments. As per our records, we still owe you payment for one invoice.
Kind regards,
Santie
Trust my message finds you well.
To date, I did not receive a response from you to enable us to assist.
I did my own investigation and found an email you send on 06 Dec 2022 from our creditors' clerk."
TWF released two payments on 08 Dec 2022, please confirm if you did receive the payments. As per our records, we still owe you payment for one invoice.
Kind regards,
Santie
TWF Travel's reply15 Dec 2022, 10:48
Official
Good morning, Ronell,
I acknowledge your second review complaint raised and refer you back to my response to your review posted on 08 Dec 2022. On 09 December I requested that you confirmed whether you did receive the two payments released on 08 Dec and confirmed that according to our records only one invoice is still outstanding R 6 700.00. To date, you did not respond. Ronelle, please can you email me the outstanding invoice/s for which you still waiting for the payment to finalize my investigation and assist you?
I am committed to assisting you to resolve your queries but rely on you to communicate the relevant outstanding information.
Our relationships with our suppliers are important and our priority. TWF Banking Manager will make contact you this morning.
Kind regards,
Customer Care
***
"TWF Travel’s reply
I acknowledge your second review complaint raised and refer you back to my response to your review posted on 08 Dec 2022. On 09 December I requested that you confirmed whether you did receive the two payments released on 08 Dec and confirmed that according to our records only one invoice is still outstanding R 6 700.00. To date, you did not respond. Ronelle, please can you email me the outstanding invoice/s for which you still waiting for the payment to finalize my investigation and assist you?
I am committed to assisting you to resolve your queries but rely on you to communicate the relevant outstanding information.
Our relationships with our suppliers are important and our priority. TWF Banking Manager will make contact you this morning.
Kind regards,
Customer Care
***
"TWF Travel’s reply
Rep**** on: 8 December 2022 at 1:49 pm
Good afternoon, Ronelle
It is with regret that I have learned about your challenges and frustrations experienced and for that, we apologize.
Ronelle to enable and afford me the opportunity to do a full investigation and give you feedback, l requires the reference numbers you referred to in your complaint, the agent that blocks your calls, and your property name and contact details.
Kind regards,
Customer Care
It is with regret that I have learned about your challenges and frustrations experienced and for that, we apologize.
Ronelle to enable and afford me the opportunity to do a full investigation and give you feedback, l requires the reference numbers you referred to in your complaint, the agent that blocks your calls, and your property name and contact details.
Kind regards,
Customer Care
TWF Travel’s reply
Rep**** on: 9 December 2022 at 12:50 pm
Good afternoon, Ronelle,
Trust my message finds you well.
To date, I did not receive a response from you to enable us to assist.
I did my own investigation and found an email you send on 06 Dec 2022 from our creditors' clerk."
TWF released two payments on 08 Dec 2022, please confirm if you did receive the payments. As per our records, we still owe you payment for one invoice.
Kind regards,
Santie
Trust my message finds you well.
To date, I did not receive a response from you to enable us to assist.
I did my own investigation and found an email you send on 06 Dec 2022 from our creditors' clerk."
TWF released two payments on 08 Dec 2022, please confirm if you did receive the payments. As per our records, we still owe you payment for one invoice.
Kind regards,
Santie