Poor service standards at the new online TV Mall

This is the new online shopping on DSTV . I bought a product on the 5th June online using my credit card. It was delivered on 8th of June and was unhappy with the quality of the product COVERDERM and returned it (product was sealed) on the 15th of June. To date after many phone calls to the Call centre manager Marilyn my refund has not been processed. This company does not have a refunds policy - I was asked to pay R45 for the refund which I agreed and ask them to deduct from my refund - but still no refund to date. A call centre person called promising to look into it - but still no refund.

This company has been set up and their procedures are missing - they don't seem to know what they are doing!

Be wary of buying these "incredible" specials because you will end up with a headache like mine. If they get into the market place, they must have adequate service standard - very frustrating indeed!