Hellopeter
Share Your Experience

1 reviews | Active since May 2016

07 Jun 2018, 14:32

YOU WILL REGRET IT.

Do not Trust This Company!!!

I have ordered the following from TV and Appliances Direct:

1 x AEG 60x90cm double oven 5/8 multifunction (DC ********** M)

I have tried to contact them numerous times to confirm delivery with with NO AVAIL. They do not respond to my emails. The number as listed on their website DOES NOT WORK. There is NO RESPONSE from their WhatsApp number and their online Chat function is also on RADIO SILENCE!

I have emailed them and requested the order to be cancelled and my account to be refunded. I have now also lodged a credit card despite with the bank in an effort to recover my funds. The banks says it will take 5 Business days to get back to me.

The next day I get a mail from Adam stating the following:

"Hello,

I just wanted to take a second to thank you for your business, and your recent purchase from my store. If you have any questions or if there is anything else I can help you with, please reach out to me without hesitation.

Thank you again.

Cheers, Adam Aindow"

I have responded by reiterating that I want the order to be cancelled. Guess what?... RADIO SILENCE ONCE AGAIN!!!

I will keep you posted on any further development.

All I will say is DO NOT purchase anything from this Online Store. NOT EVEN BUBBLEGUM

YOU WILL REGRET IT.

0
Replies (6)
TV and Appliances Direct
TV and Appliances Direct 's reply12 Jun 2018, 00:18
Official

Hi there,

We aim to deliver within 5 days. Please accept our apologies if the delivery has ran outside this. Can you please confirm if you are still awaiting your order or you have cancelled and been refunded as we need to ensure that you have been facilitated and no allegation of a **** is raised.

Many thanks, The TVA Team

's update12 Jun 2018, 08:06
Reviewer Update
Good day, I have requested that my order be cancelled and further request that my account be refunded. If you can facilitate this request as soon as possible, it would be highly appreciated. When the refund is made, I will confirm it on this thread, if it is all the same to you. Regards, Yeshanth B
TV and Appliances Direct
TV and Appliances Direct 's reply12 Jun 2018, 12:37
Official

Hi there,

Thank you for the response - I can see that the refund was indeed processed for you yesterday and the funds will be returned back on to the card on which payment was made.

Many thanks, The TVA Team

's update13 Jun 2018, 10:40
Reviewer Update
Good day, I can confirm that I have received a refund on my account for the full value of the purchased amount of R7191.00 A comment from my side, is that you guys really need to focus on transparency and service delivery. There are numerous unfavorable reviews for your organisation, of which many customers are experiencing the same problems. Whether or not you guys are relocating to Cape Town or whatever the excuse may be. I believe that there should be a strong focus on rectifying your image. Just my 719100 cents worth Regards, Yeshanth B
's update13 Jun 2018, 10:48
Reviewer Update
Rating was converted to 3 stars. All due respect, the refund was made... whether these guys are legit or not? Only a visit to their physical address can confirm that!... That's if they ever give it out...
's update14 Jun 2018, 07:29
Reviewer Update
UPDATE: REFUND WAS MADE ON THE 13/06/2018 DIRECTLY TO MY ACCOUNT... THE VERY NEXT DAY, ON THE 14/06/2018, IT WAS REMOVED AGAIN.