STOP --- PLEASE --- BEFORE YOU PURCHASE ANYTHING!!!

Item: TV and Appliances Direct
Rating: 1
Author: Nadine P

Ordered a fridge, Order # 1756 on 2 April 2018. On 8 April 2018 I came accross the bad reviews and contacted my bank to enquire about having my payment reversed. Sadly this process may take up to 40 days. I've been attempting to follow up on our delivery, which should be today - no call back on messages left, and the call centre (sounds like a lady answering a phone in someones garage), cannot assist with feedback, nor is able to offer any further guidance.

I am in two minds to just cancel my order and start the grueling process of getting our refund AND - / OR wait, give these people the benefit of the doubt...?

I sincerely hope that anyone considering supporting this company, will stop and read the reviews.

Helpful (0)

Replies (2)

TV and Appliances Direct 's replyOfficial

10 Apr 2018, 12:36

Hi there,

Can you please advise as to why you have left a 1 star review? Your order was placed on the 2nd April ( a bank holiday) and has been processed for delivery with your order due to arrive with you this week.

Should you wish cancel, please follow the instructions as per the T&Cs below and we will cancel your order and instruct the immediate refund of your monies.

14.1 If you wish to cancel your order you must provide us with notice of cancellation in writing to *** prior to the order being dispatched. Your refund will be made within 14 days

There is no issue with your order or the return of your monies if you so wish.

Kind regards, The TVA Team

TV and Appliances Direct 's reply10 Apr 2018, 12:36

Official

Hi there,

Should you wish cancel, please follow the instructions as per the T&Cs below and we will cancel your order and instruct the immediate refund of your monies.

14.1 If you wish to cancel your order you must provide us with notice of cancellation in writing to *** prior to the order being dispatched. Your refund will be made within 14 days

There is no issue with your order or the return of your monies if you so wish.

Kind regards, The TVA Team

Nadine P's updateReviewer Update

10 Apr 2018, 12:53

Your website advertises "Free delivery within 5 days anywhere in SA". The 5 days mark was yesterday. My concern is that I am following up and leaving messages with no responses, no feedback and no one being able to tell me when I may expect this order to be delivered. The reviews, sadly, does not speak highly of services delivered and thus I am attempting to save myself unnecessary drama in dealing with an ********* organization. Kindly indicate the exact progress of my order and when I may expect delivery, as I was excited about your services and would certainly make use of it in the future if delivered as promised. Kind regards

Nadine P's update10 Apr 2018, 12:53

Reviewer Update