Hellopeter
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TB
Tyler B

1 reviews | Active since Apr 2018

04 Apr 2018, 08:43

STAY AWAY!!!

Very slow to respond to emails. Don't keep you updated on progress of order. Failed to supply product. Waiting for refund... if it doesn't come soon will be laying charge of theft/***** with SAPS.

0
Replies (10)
TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 12:46
Official

Hi there,

Can you please assist us by supplying us with some details to allow to investigate your comments as a matter of urgency?

Thanks, The TVA Team

TB
Tyler B's update04 Apr 2018, 16:02
Reviewer Update
Responding 7 times to the hellopeter complaint is a bit late, don't you think? Had I received this much attention earlier I would not have felt the need to post here. Order No 1690
TV and Appliances Direct
TV and Appliances Direct 's reply04 Apr 2018, 18:05
Official

Hi - you where notified via Payfast that your refund was in process on the 23rd March and that your refund would credit in 7 - 10 working days. The 23rd of March was 12 days ago however this does not include weekends or bank holidays. We have no control over the timing of your refund as you are aware.

Can you please advise where your theft / ***** charges are being laid as the communication below advises that you are already aware of the timing of the refund?

PayFast
Mar 23 (12 days ago)



to me, Tyler

Thank you for contacting PayFast.

The refund has been processed for the amount of R5599.00, funds should reflect within 7 to 10 working days.

Kindly be advised Standard Bank is having a glitch with their system whereas the SMS will state its a debit to your account and on your statement, it shows as authorisation pending, however that will be corrected in the 7 to 10 working days.

Should the credit not reflect after the prescribed time period, feel free to contact me again.
Regards,
Naomi. PayFast (Pty) Ltd
https://www.payfast.co.za/
***

TB
Tyler B's update05 Apr 2018, 13:09
Reviewer Update
That PayFast are involved gives me some encouragement that I will receive a refund - I have no issue with PayFast. It does not surprise me that TV and Appliances Direct have just palmed off this complaint to another party rather than taking responsibility for their poor service themselves.