Shocking!! STAY AWAY FROM THIS COMPANY!!

STAY AWAY FROM THIS COMPANY!! I wish I had checked up on this company before ordering from them. Won't make that mistake again. I ordered a Samsung washing machine from them on the 20th of September 2017. The website offered me delivery by the 25th of September (the public holiday which I thought was strange), but went for that date as it was the earliest available and decided that if it arrive the day after that, that was good anyway. The 25th came and went. I hung in another week, heard nothing from the company at all and had no delivery. I then tried to call them. There phone lines do not work. I then emailed and received no reply. In a last ditched attempt to get hold of someone, I went on the live chat. I was assured by "Brendan" that he would personally get back to me by the end of that day as to what was happening with my order. I heard nothing at the end of that day! (by now around the 2nd of October). The following day, I again contacted the company via their live-chat. A different consultant now rep**** "Gary" and said that he would find out what was happening and get back to me. I was informed that there was a problem with stock from Samsung and that the situation was being dealt with. I would get an update shortly. On the 6th of October I received an email from Brendan stating that the problem with Samsung had been resolved and that I would receive the machine by Tuesday the following week (latest Wednesday 11th of October). On Thursday the 12th of October I rep**** to Brendan's email to advise that I still had not received my machine. I had no reply. On the 13th of October I received a generic email stating that the problem with Samsung had still not been rectified and that the CEO was en route to Cape Town that same day to sort out the problem. Considering I had clearly been **** to in the previous email, I requested an immediate cancellation of my order and a refund. I received no reply via email (although I was not expecting one), so I went straight onto the live chat and requested the cancellation and refund on there. I was assured by Gary that the CEO would action the refund immediately. It has now been a further 2 weeks! I have not received a refund or ANY communications from this company at all. I went on the live chat this morning to find out what is going on and after 2 attempts to get a reply (which have been completely ignored) I am still without a machine, my refund or any communication from this company. 5 and a half weeks later! Stay away from this company.