Save yourself a lot of headaches and stay clear of this company

This is a warning to any prospective buyers out there, and I hope whoever considers buying from TVandApplianceDirect read this in time.

DO NOT do business with this company. I ordered and paid for the product on 27 February 2018. On 1 March I received and email stating that the delivery is delayed but it will be at their distrubution centres the next Monday (5March). On the 5 March I emailed for an update and received a personal email from the CEO Adam Ainow on the 6th. Asking if I still wanted the product. In the meantime I discovered the various reviews of the company here on HelloPeter and I emailed back (8 March) to cancel my order as I saw what was coming. Adam Ainow rep**** the same day, promising that I will get my product the next Wednesday (as they will only have it at their distribution centres the next Monday). I reminded him that I already cancelled my order on the 6th (8 March). On 9 March I received confirmation that my order is cancelled and received another email from Adam Ainow promising, and I quote, "you will receive further email shortly from Payfast confirm that your refund has been actioned." On the 12th I emailed and asked about the promised refund and Adam Ainow rep**** on the 14th that "Please accept my apologies for the delay in confirming your delivery.... however, we can now confirm that the stock will arrive at our warehouse and allow us to shop the stock which will arrive with you on Monday." I rep**** back that I already cancelled the order, which they confirmed, and was waiting for my refund.

And that was the last I heard of him. I have emailed various times with no results. In the end I have emailed Payfast and they rep**** and started a process to help me. They asked that I give them 48 hours.

But to whomever reads this: I hope you read it before buying from TVandApplianceDirect. There are honest companies out there, but it appears as if TVandApplianceDirect is not one of them. Please, save yourself a lot of headaches and stay clear.

They were unable to deliver the product I purchased but kept on promising that i