Hellopeter
Share Your Experience
WS
Wilma S

1 reviews | Active since Nov 2014

19 Dec 2017, 18:42

SAMSUNG TV ORDER

On 5 December 2017 I ordered on the internet via Price Check. On payment via PayFast the estimated delivery date was 18 December 2017. On 13 December 2017 I had an email from Adam apologizing. Quote: "Hi there,

I would like to apologies for the service and communication experienced recently, the demand recently is unprecedented and there has been failings for which with sincerely apologies.

We are catching up from Black Friday period and your order is secured and in process and we will be in the position to confirm delivery within 48 hours to allow your order to be delivered to you imminently.

We appreciate your patience with regard to this matter.

Kind regards, Adam"

Today 19 December 2017 I have tried all contact means I could find for mentioned company and till now have had no response.

The item I ordered is a Christmas present. I am deaply disappointed.

0
Replies (5)
WS
Wilma S's update10 Jan 2018, 12:23
Reviewer Update
Thank you Russell I'll visit my Bank. Currently I'm busy with Payfast who communicates with them but any communication method available to contact them from the customers end is not successful. I did receive an email from the said company saying they are overseas and will contact me on the 2nd Jan 2018 with a resolution to my non delivery of my order. Well till now I have not had any other response from them. DEFINITELY A ZERO RATING FROM ME. AVOID TV AND APPLIANCES DIRECT
TV and Appliances Direct
TV and Appliances Direct 's reply18 Jan 2018, 14:31
Official

Hi there,

We apologies unreservedly for the delays that you experienced with your order.

These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.

All orders are now either satisfied or monies refunded where clients preferred to cancel their order.

Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.

Kind regards The TVA Team

WS
Wilma S's update25 Jan 2018, 13:14
Reviewer Update
ON THE 19TH OF JANUARY YOUR E-MAIL SAID TRACKING NO ON TUESDAY AND DELIVERY ON WEDNESDAY. DATES NOT MENTIONED. NOW IT IS THE 25TH JANUARY 13:10 THE WEDNESDAY I CALCULATED I WOULD RECEIVE MY DELIVERY IS GONE BY. PROMISES PROMISES PROMISES. HOW MANY TIMES DO YOU WANT TO APOLOGIZE AND REQUEST ME TO BE PATIENT AND TO ACCEPT YOUR APOLOGIES. ENOUGH IS ENOUGH. REFUND ME WITH BANK CHARGES AND INTEREST.
WS
Wilma S's update29 Jan 2018, 09:46
Reviewer Update
I'm now busy with the SA Consumer Council who has informed me that I do have a valid complaint. **********
WS
Wilma S's update06 Feb 2018, 11:04
Reviewer Update
Success at last. My order was cancelled and my payment was reverse and will reflect in my account within 7-10 days, thanks to the SA Consumer Council Complaints who wrote a letter to Adam the CEO. I do recommend all who has not received their goods ordered or refund of their money paid to make contact with the SA Consumer Council Complaints. Remember we the Consumers are protected. It is a consumer’s right to protection against discriminatory marketing practices, disclosure of information, right to fair & honest dealing and accountability by suppliers. Consumers also have the right to query the inferior quality of goods and services. Suppliers are not permitted to directly or indirectly, provide customers with false, misleading or deceptive representations regarding goods or services. TV AND APPLIANCES DIRECT YOU STILL RECEIVE A ZERO RATING FROM ME.