Refund not received

Could anyone please advise me on how to go about actually getting my refund from this company? I received an email from Adam saying that i was on the EFT run last Friday...waited until yesterday to see if the funds needed to be cleared, but no luck. I've contacted my banks ***** department as well as TV and appliances direct's bank (sasfin) and I've been advised to go to the police and open case of ***** against them. I've also been in contact with the ambagsman in Cape Town. Not sure what the best course of action is at this point. Its a few days overdue now as In wasn't aware until last week of the 14 day wait for a refund. This companies service is appalling...how do they get away with this is beyond me. Any help or info would be greatly appreciated.