PATHETIC SERVICE | NO FEEDBACK | NO DELIVERY | EMPTY PROMISES

This business fails to deliver on so many levels it is hard to select the correct nature for this review.

On 12 December 2017 I sent an email to ********** to ask if the fridge that i identified as a product that I wished to own was in stock and to ask if there was any delivery fee and if it would be possible for them to deliver by 22 December 2017.

Shortly after my email was sent i received this response with a quote attached:

Dear Herman Lemmer,

Many thanks for your enquiry.

Please find attached your quotation for R 13,499.00. I am pleased to confirm that the delivery is free of charge.

I can also confirm that the item is available for delivery to you on the 22nd December.

Please contact me should you have any queries.

Regards Adam TV and Appliances Direct

I Rep****:

Hi Adam,

Thank you very much for answering my questions,

I will make use of your website this coming Friday to place my order and look forward to see the fridge in my kitchen the following Friday as per your promise. I trust that the whole purchase experience with TVandAppliancesDirect will be pleasant, after which I plan to give a positive review on Hellopeter.

Kind Regards,

Herman Lemmer

Again they responded:

Hi Herman,

Thank you for the response.

I will receive confirmation on Friday and have your order processed and delivered as requested.

Thank you for your business.

Kind regards, Adam

On the 15th I Placed my order and emailed Adam and cc'd Brendan, the following was said:

Good morning Adam,

I have placed my order on your online platform – Order #**********

Please confirm if you have received it as well.

The platform allowed me to select Monday, 18 December 2017 as the delivery date – Please confirm if the order will be delivered by then and if not please update me on the expected date of delivery. I value feedback and promise to give a good review on Hello Peter after the delivery has been received in good order. ?

Kind Regards,

Herman Lemmer

NO FEEDBACK, Monday 18 December came and went, in fact the whole of December came and went, and it seems that January is also going to past with no delivery or feedback just empty promises on the webchat app tawk.to which i am starting to think is manned by a BOT.

This company does not deliver, they provide no feedback, they make empty promises after you almost need to hire a private investigator to track them down for some feedback.

My advice... do not buy from them. These people stole my money even though they claim to be a legit business... if they were legit i'd have my fridge, be happy and they would have a good review here. STAY FAR AWAY!

TV and Appliances, you better respond as i have warned i will post to different forms of social media daily a different one each day until my fridge is delivered, i will also supercharge this review. My next move is applying to consult with the tv show Carte Blanche and have them investigate you, and also reporting you to the consumer council. You have until 17:00 tomorrow 25/01/2018 to contact me and arrange for delivery which has to take place before the end of this week to fulfill the order.