1 reviews | Active since Nov 2016
Pathetic customer service/Item still not delivered
I bought an LG TV online last year December and to date the 31.01.2018 the TV is still not delivered. This company is really and it's service delivery is really appalling. I've had quite a number of webchats with their consultants, however I'm told the same story "Your TV will be delivered next week" so many weeks have now passed and no one bothers to keep me updated about the progress of my order, their phones never go through and and sometimes no none responds to the web chats. This is really pathetic, how can an item take more than a month to be delivered? what kind of service is this? this is **************** and I think this company should be under investigation, because it is ******** people. I want my money refunded because clearly you guys are selling lies to people.
Hi there,
We apologies unreservedly for the delays that you experienced with your order.
These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.
All orders are now either satisfied or monies refunded where clients preferred to cancel their order.
Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.
Kind regards The TVA Team
Hi there,
We apologies unreservedly for the delays that you experienced with your order.
These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.
All orders are now either satisfied or monies refunded where clients preferred to cancel their order.
Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.
Kind regards The TVA Team