1 reviews | Active since Apr 2018

03 Apr 2018, 20:24

TV and Appliances Direct

Item: TV and Appliances Direct
Rating: 1
Author: Asiphe M

<p>PLEASE STAY AWAY FROM THEM. Worse customer service ever. Bought a microwave on the 19th of Feb and it was never delivered. I requested a refund when I realised that chances of me getting the product were zero. I have been waiting ever since. Was once told that my that my refund is with Payfast since I paid through it. I called Payfast and they told me that the company has not instructed to refund me. VERY FRUSTRATING!</p>

Helpful (0)

Replies (9)

TV and Appliances Direct 's replyOfficial

04 Apr 2018, 18:25

Hi there,

Can you please forward your order number to allow us to look into this matter as a matter of urgency.

Kind regards, The TVA Team

TV and Appliances Direct 's reply04 Apr 2018, 18:25

Official

Hi there,

Can you please forward your order number to allow us to look into this matter as a matter of urgency.

Kind regards, The TVA Team

Asiphe M's updateReviewer Update

04 Apr 2018, 18:35

TVandO -1686

Asiphe M's update04 Apr 2018, 18:35

Reviewer Update

TVandO -1686

TV and Appliances Direct 's replyOfficial

04 Apr 2018, 18:40

Hi - thank you for the information. I can see that your order was cancelled on the 9th March and therefore you should have received your refund by now.

We will send an urgent update request through to send your refund update.

Many thanks, The TVA Team

TV and Appliances Direct 's reply04 Apr 2018, 18:40

Official

Hi - thank you for the information. I can see that your order was cancelled on the 9th March and therefore you should have received your refund by now.

We will send an urgent update request through to send your refund update.

Many thanks, The TVA Team

Asiphe M's updateReviewer Update

04 Apr 2018, 18:46

Yes it was cancelled and i requested a refund. I was told i will receive my money within 10 working days but am still waiting with no updates.

Asiphe M's update04 Apr 2018, 18:46

Reviewer Update

Yes it was cancelled and i requested a refund. I was told i will receive my money within 10 working days but am still waiting with no updates.

TV and Appliances Direct 's replyOfficial

04 Apr 2018, 18:55

Hi - thank you for the response.

We have instructed Payfast and unfortunately we do not have any control over the timing of the refund back to you card.

I can confirm that we have followed up again with regards to the return of your monies.

We would be very grateful if you can revise your review as the repayment of the funds are outside of our control.

Kind regards, The TVA Team

TV and Appliances Direct 's reply04 Apr 2018, 18:55

Official

Hi - thank you for the response.

We have instructed Payfast and unfortunately we do not have any control over the timing of the refund back to you card.

I can confirm that we have followed up again with regards to the return of your monies.

We would be very grateful if you can revise your review as the repayment of the funds are outside of our control.

Kind regards, The TVA Team

Asiphe M's updateReviewer Update

04 Apr 2018, 18:59

I will gladly revise my review when I receive my money.

Asiphe M's update04 Apr 2018, 18:59

Reviewer Update

I will gladly revise my review when I receive my money.

TV and Appliances Direct 's replyOfficial

04 Apr 2018, 19:24

Hi - thank you for the response.

We have chased up Payfast and your refund is in process.

Thanks again

TV and Appliances Direct 's reply04 Apr 2018, 19:24

Official

Hi - thank you for the response.

We have chased up Payfast and your refund is in process.

Thanks again

Asiphe M's updateReviewer Update

10 Apr 2018, 08:42

Thank you Adam. I received my money this morning. Thanks for the intervention.

Asiphe M's update10 Apr 2018, 08:42

Reviewer Update

Thank you Adam. I received my money this morning. Thanks for the intervention.

TV and Appliances Direct 's replyOfficial

10 Apr 2018, 10:20

Hi there,

Thank you for the update. Could you be so kind as to amend your 1 star review as the effects on the business are considerable.

Thanks again

TV and Appliances Direct 's reply10 Apr 2018, 10:20

Official

Hi there,

Thank you for the update. Could you be so kind as to amend your 1 star review as the effects on the business are considerable.

Thanks again