CW
Carol W

1 reviews | Active since Dec 2017

21 Dec 2017, 08:23

"NO response, NO delivery, NO refund"

Payment received no problem No feedback on delivery enquiries besides one vague response from Brendan on live chat Requested feedback and surprise..... no response

0
Replies (3)
TV and Appliances Direct
TV and Appliances Direct 's reply18 Jan 2018, 14:28
Official

Hi there,

We apologies unreservedly for the delays that you experienced with your order.

These delays where due to unprecedented demand in December coupled with reduced customer service and logistics staff over the holiday period.

All orders are now either satisfied or monies refunded where clients preferred to cancel their order.

Should this not be the case in this instance then please contact use as ***. za and we will deal with your order as a matter of urgency.

Kind regards The TVA Team

CW
Carol W's update09 Feb 2018, 15:15
Reviewer Update
A slight glimmer of hope after receiving the above email, but alas, have requested the refund three times since and still nothing..... Funny how there is no contact number for this 'company'
CW
Carol W's update14 Feb 2018, 10:43
Reviewer Update
To my delight, I have finally been refunded for this order. Much appreciated Adam, my faith is renewed.